Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using (“the Site”) operated by TM LUXURY Creative (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at https://tokemakinwaluxury.com
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or purchasing content or other materials on the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
SHIPPING AND DELIVERY
At TM Luxury we aim to keep shipping costs low and the overall shopping experience as stress-free as possible. We offer quick and efficient worldwide shipping via our trusted shipping partners. Orders are dispatched within 24-48hrs of successful payment. As soon as your package is dispatched, we will send you a confirmation email with a tracking number that will enable you to check the delivery status of your order online. You or your designated recipient must be available to sign for goods received. The cost of shipping is based on the current rates of our trusted shipping partners.
SHIPPING FOR PRE-ORDERED ITEMS
The Omotoke (handcrafted) tote bags are dispatched within 14 to 24 working days of successful payment (this includes manufacturing time). . You or your designated recipient must be available to sign for goods received
REFUND & RETURNS
We do not allow returns on any items. This is because each bag is manufactured specifically to the taste of the customer and a resale is not guaranteed.
If your bag arrived faultily, we sincerely apologize for this. Our aim is to deliver your item to you in the most pristine condition. Kindly contact [email protected] and we’ll take care of you.
TAXES & DUTIES
For orders outside of Nigeria, your shipping may attract a special custom/import duty according to the requirement of the customs authority at your base- TM Luxury will not be liable for these charges.
EXCHANGE
Items can be exchanged within 7 days (for domestic orders) and within 14 days (for international orders) after receiving the package. The delivery/shipping of exchanged items comes at an additional charge. Exchanged items will be accepted at our discretion.
We require proof of purchase before any exchange can be made. Proof of purchase can be the original receipt or a bank statement specifying the purchase or beneficiary’s details.
Kindly contact [email protected] and we will provide you with the necessary information to process an exchange.
CONTACT
At TM Luxury, customer satisfaction is of high importance to us and we are dedicated to making your online shopping experience with us a pleasurable one. For additional information or questions, please contact our Customer Care.
TELEPHONE: +234 810 519 0588
EMAIL: [email protected]
Customer Service Hours: 09:00-17:00 (Mon-Fri)